Key Takeaways
- You must attempt to use the Fb Assist Heart for numerous points, because it covers nearly each query.
- However you can too attempt messaging a Fb rep utilizing Direct Contact varieties for particular issues.
- Enterprise accounts can use the Commerce Supervisor web page to e-mail or chat for help.
For all its ups and downs, controversies and successes, Fb is without doubt one of the most-visited web sites on this planet. And but, contacting its buyer assist is shockingly troublesome. Fb would not have a name heart, so you may’t simply ring up Mark Zuckerberg in the event you need assistance together with your account.
My workforce of tech-heads and I’ve been serving to of us navigate Fb for years. For many who’ve had their account hacked, we’ve a walkthrough to get it back. We have additionally clarified utilizing (and disabling) Facebook’s new link-history feature, one amongst lots of our helpful articles about Facebook. Thus, we’re well-equipped for deciphering the Fb-customer-support riddle. With the assistance of my Pocket-lint colleagues, I’ve simplified the steps into the three finest methods to get the assist you want.
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1 Message a Fb rep
Through a Direct Contact kind
Until you may have a private “in” with somebody on Fb’s assist employees, getting a reply by way of e-mail is nearly inconceivable. However many frequent points have corresponding Contact Types, which may be discovered within the Fb Assist Heart. To assist prevent time, I’ve listed direct hyperlinks to all of the accessible Contact Types. In case your particular subject seems under, be happy to click on the hyperlink and submit your subject. Responses are despatched to the e-mail tackle with which your Fb account is related.
Not all contact varieties will allow you to kind out a message, as a substitute offering a listing of choices which you could test.
Points with entry and accounts contact varieties:
Funds, merchandise, and property rights contact varieties:
Report points and violations contact varieties:
To report abusive content material, profiles, posts, or messages of different customers, you may faucet/click on the three dots (or downward arrow) within the nook of the put up and select “Report” or “Discover assist.”
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Through e-mail and chat
This contact technique is barely accessible to enterprise accounts with Checkout Companies, so some other kind of account will not have entry. In case you do have such an account, yow will discover assist in your Commerce Supervisor web page by way of this link.
In your Commerce Supervisor web page:
- Click on in your account.
- Search for the “Training” dropdown and click on “Contact Assist.”
- Browse the classes for the one which matches your subject.
- Write a message describing your subject within the textual content field.
- Choose E-mail or Chat, and ship your message.
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The following pointers may aid you take Messenger to the subsequent degree.
(Which do not all the time work)
1. Attempt reaching out to Fb on Twitter (now known as X).
In case you’ve tried all the pieces else and nonetheless cannot get any assist, there’s an opportunity the tech large will see your Tweet. Ship your Tweet to one of many Fb Twitter Handles: @FacebookApp, @Messenger, and @Meta. There is not any promise that they will get again to you, however it’s value a shot in the event you want help and have been ignored.
2. Attempt calling or emailing the discontinued Fb assist traces.
Fb used to have telephone assist, however it’s since discontinued the service. Nevertheless, it seems that these telephone numbers are nonetheless owned by Fb, so that you may give them a attempt. The emails are nonetheless in service, but they do not all the time reply in a well timed method.
Listed below are the previous customer support numbers:
- +1 650-308-7300
- +1 650-543-4800
Listed below are the emails:
- assist@fb.com
- press@fb.com
- appeals@fb.com
- abuse@fb.com
- datarequests@fb.com
Be cautious of scams when connecting with discontinued companies like these. Fb’s reps possible will not ask you in your password or different non-public data.
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FAQ
Q: Does Fb Assist Heart have your reply?
I will get this one out of the best way first, since it is the official assist useful resource from Fb. Though it will not join you to a real-live particular person, the Facebook Help Center covers nearly each query and subject you would have.
Here is methods to use it.
- Navigate to the Fb Assist Heart with this link. You may also copy-paste the URL into your browser: www.facebook.com/help/.
- Use the search bar to seek for the suitable assist article.
- Within the instance under, I searched “I can not entry Fb Market.”
- Recommendations will pop up as you kind into the question.
- Use minimal key phrases to clarify your subject as clearly as doable.
- Browse the completely different assist articles to seek out the one which addresses your drawback.
- If you’re redirected to a contact kind, fill it out with the right data.
You may also attempt the
Meta help center
, although it is going to possible direct you to the identical assets because the Fb Assist Heart.
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